At MSWA Home Lottery, we are committed to providing our users with the best possible support experience. Whether you need help with a specific issue or just have questions about our services, we're here for you.
We offer multiple channels of communication so that you can choose what works best for you:
We've put together a list of frequently asked questions that may help resolve your issue without needing to contact us directly. Our FAQs are available on our website under the Help section.
If you need assistance with account-related issues such as password recovery, please visit our verification page and follow the instructions provided.
We understand that responsible gambling is an important aspect of any gaming experience. If you or someone you know is struggling with problem gambling, we recommend seeking assistance from an appropriate support service.
For technical issues related to our services, please contact our support team and provide as much detail as possible about your issue. Our team will do their best to resolve the problem promptly.
If you have a complaint or dispute that requires attention from our management, please contact our support team and we will work with you to resolve the issue as quickly as possible.
We strive to respond to all inquiries within 24 hours during business days. However, due to high volumes of correspondence, sometimes responses may take up to 48 hours.
In addition to our support channels, we offer a variety of self-service options on our website that can help you find the information and assistance you need more quickly.
Our customer support team is available Monday through Friday from 9 AM to 4 PM Australian time. If all agents are busy during peak hours, an automated message will be played which includes estimated wait times as well as alternative contact options including email and our FAQs website section.
If you have any questions or concerns that don't fit into the above categories, please feel free to reach out to us via one of our support channels.
